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Interestingly there are plenty of resources, I think what led to the change was the physical growth of the company led to less communication between departments, more surprises to those needing changes to software, and a feeling that needs were not being met.

I think it was a communication problem, not a planning problem. And at least with big design up front the requester is forced to think out what they need so are less surprised than if they throw a poorly specified project at an unsuspecting programmer who disappears for a while and comes back with something that doesn't have much value.

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