Discussion about this post

User's avatar
Srikanth Ramanujam's avatar

Recruiters and sales people also game the system. If recruiter is measured by lead time and closure of positions, we end up hiring the below-average people to fill in the slots. And talk about system dynamics from there.

Expand full comment
Brant Cooper's avatar

This is great! Measuring output is an artifact from the pre-digital industrial age, when output was a decent predictor of outcome. Operational risk was paramount. (If we can produce a black Model T efficiently enough, the middle class will buy.)

Entire companies are structured around optimizing efficiency of output. This makes measuring efficiency of outcomes difficult. Engineering teams may very efficiently build features customers don’t care about. This means you need other disciples involved. Company structure makes this difficult.

Expand full comment
45 more comments...

No posts